Your money back satisfaction guarantee
We believe we offer amazing value for money based on the results that you will achieve by working with us. We are so confident in our programme that we offer a full money back written guarantee on your implementation fees if you are not delighted with the results.
We want you to be delighted with the work we do for you, and are therefore pleased to offer an unconditional service guarantee.
If our service falls short of your expectations for any individual transaction, we will refund any amount that you consider to be appropriate, up to the total fee for that transaction, irrespective of our views. – that’s a full money back guarantee!
What is not included in the guarantee
Please kindly note that if we have paid outside firms such as solicitors or tax advisers to carry out work on your behalf we will not be able to refund that element of any fee paid to us.
We believe most people are honest and would not claim on this guarantee unless we have fallen down on our promises. However because the guarantee exists, we make every effort to make sure there is never a need to claim on it. This results in high-quality levels of service.
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